Frequently asked questions about digital support for non-profit actors

The “done with you” method means that we build your digital solutions in close collaboration with you, rather than delivering them turnkey. At every stage of the project, you are involved in decisions, validations, and learning. The objective is twofold: create tools perfectly adapted to your needs AND make you autonomous to manage them afterwards. Unlike a “done for you” approach where you remain a spectator, our method makes you a central actor of the project.

Each digital support project follows four distinct phases:

Phase 1 – Strategic audit: we analyze your needs and define together the priority objectives of your association.

Phase 2 – Collaborative design: we develop the architecture and the design with your regular feedback to guarantee alignment with your expectations.

Phase 3 – Iterative development: you test and validate the functionalities progressively, with concrete results from the first weeks.

Phase 4 – Training and handover: complete documentation and transfer of skills for your full autonomy.

Between each phase, validation checkpoints ensure that we remain aligned with your expectations and your budget.

We recommend that at least one person in your team can dedicate 3 to 5 hours per week to the project: weekly follow-up meetings (1h), testing and validations (1–2h), progressive training (1–2h). This regular involvement is essential to guarantee your skill development and the success of the project. We adapt to your schedule constraints to plan sessions at the best time.

We mainly work remotely, which allows us to support associations everywhere in France and in French-speaking countries. All our meetings, training sessions and work sessions are done via videoconference with screen sharing. For some large-scale projects, we can organize a kickoff day in person if you wish, but it is never mandatory.

Three fundamental differences distinguish our support:

Exclusive specialization in the associative and philanthropic sector: we understand your specific challenges, your budget constraints and your need for social impact.

Ethical commitment : eco-responsible hosting, respect for privacy, digital accessibility and full transparency.

Collaborative methodology with systematic knowledge transfer. A classic agency delivers you a website and leaves. We stay until you are autonomous. That is the whole difference.

Yes, we support both small local structures and international NGOs. What matters is not your size but your willingness to get involved in the project and to gain digital autonomy. We adapt our approach and our tools to your real resources. A small association may benefit from an optimized showcase website and basic training, while a larger structure may need a complex business application and advanced training for several referents.

No-code presents three major advantages for associations:

Development speed : 3 to 5 times faster than traditional web development, which reduces costs and allows you to obtain concrete results quickly.

Flexibility and autonomy : easy modifications without calling a developer, which gives you full control over your digital tools.

Transparency and accessibility : you can understand how your tool works and evolve it yourself after our support.

It is particularly relevant when your resources are limited and you need custom tools without the prohibitive costs of traditional development.

Absolutely. The no-code platforms we use are hosted on enterprise-level infrastructures (AWS, Google Cloud) with strict security certifications (ISO 27001, GDPR). They are used by thousands of organizations, including large companies and institutions. The final result is just as professional as traditional development, often even more modern and efficient in terms of loading speed and user experience.

Yes, one of the advantages of the no-code tools we use is that they allow export of your data in standard formats (CSV, JSON, XML). We systematically document your data architecture and train you on export. You are never locked into a technical solution. This is also why we avoid overly closed or proprietary platforms that would create dependency.

In most cases, yes! One of the strengths of no-code is the ease of integration with your existing digital ecosystem. We can connect your new tools with:

• Your communication tools (Mailchimp, Brevo, SendinBlue)
• Google Workspace or Microsoft 365
• Your social networks and donation platforms

During the initial audit, we identify all your existing tools to design a coherent and automated ecosystem.

Yes, it is our main commitment and what differentiates us from traditional web agencies. Autonomy means that your teams will be able to:

• Modify the content of your website and add new pages
• Create forms and manage submissions
• Adjust the workflows of your no-code applications
• Manage common technical aspects without calling us
• Train other team members themselves

We document everything, train your referents in depth, and remain available during a transition period. Our objective is not to create dependency but to empower you technologically.

No prior technical skills are required. If you know how to use Word, Gmail or Facebook, you have the sufficient level to manage the tools we create together. Our training is designed for non-technical users and progresses in adapted steps. We adapt the vocabulary, multiply concrete examples related to your associative activity, and create personalized video tutorials that you can review at any time.

We strongly recommend training at least two people to avoid dependency on a single person (who could leave, be absent, or change role). In our standard packages, we include training for 2 to 3 referents. For larger structures, we can organize group training or create a “train the trainers” program where your referents can then pass on their knowledge to other team members.

Yes, we create three levels of documentation adapted to different needs:

Quick start guides : for common daily tasks (edit content, add news, etc.)

Detailed video tutorials : for more complex procedures (create a new form, modify a workflow, etc.)

Complete technical documentation : to understand the overall architecture and make advanced modifications.

Everything is organized in a space accessible 24/7, with an easy search function. Our clients regularly tell us that this documentation makes all the difference in their autonomy.

The duration varies depending on the scope of the project, but here are some estimates:

Showcase website with full training : generally 6 to 10 weeks

Custom no-code application : between 8 and 16 weeks depending on complexity

Complete digital ecosystem redesign : 12 to 20 weeks

What is important is that we work iteratively : you see concrete results from the first weeks and can start using some features before the full completion of the project. The training phase is always integrated into the timeline, not added at the end as an extra.

Our support projects generally start between €5,000 and €15,000 depending on complexity and scope. This budget always includes:

• The strategic phase and initial audit
• The design and full implementation
• In-depth training of your referents
• Comprehensive and personalized documentation
• Post-launch support during the transition period

We systematically offer a free 45-minute strategic audit to precisely assess your needs and provide a transparent and detailed quote. Our no-code approach often divides the cost of an equivalent traditional project by 2 or 3, while making you autonomous.

Yes, we fully understand the budget constraints of non-profit organizations. We systematically offer adapted payment schedules:

• 30% at project start
  
• 40% mid-project (after validation of main features)
• 30% at final delivery and end of training

For longer projects or specific constraints, we can split payments further. We accept bank transfers, checks, and work with public procurement procedures when required.

Absolutely, it is even an approach that we strongly recommend! It is better to start with a controlled scope that meets your priority needs, then progressively enrich it according to your evolution and your new needs. No-code facilitates this incremental approach:

Phase 1 : Launch with a modern and optimized showcase website

Phase 2 : Add a members or donors area

Phase 3 : Integrate an internal management application

Phase 4 : Automate repetitive processes

Each step strengthens your autonomy before moving to the next, which reduces risks and allows you to adjust the budget according to your capacities.

We already have a pricing structure designed for the non-profit sector and the social and solidarity economy, so our prices are structurally more accessible than those of traditional commercial agencies. For high social impact projects carried out by organizations with very limited resources, we review adapted arrangements on a case-by-case basis (payment installments, price reduction, progressive support).

Contact us to discuss this during the free audit: we often find creative solutions to make our services accessible.

We always remain available to support your evolution! After the initial support phase, you have three options:

Option 1 – Full autonomy : manage completely independently (this is the main objective of our method)

Option 2 – Occasional support : call on us occasionally for evolutions or specific questions (we offer support packages adapted to your needs)

Option 3 – New projects : contact us for a new project when your organization evolves and has new digital needs

We maintain long-term relationships with our clients, not based on technical dependency but on trust and sustainable partnership.

Beyond the digital tool itself, our non-profit clients generally observe:

Time savings : 30 to 60% on their repetitive administrative tasks thanks to automation

Better visibility : improvement of their communication and their online presence, with a professional and optimized website

Data management : easier collection, organization and use of their data (members, donors, beneficiaries)

Confident team : collaborators more autonomous and comfortable with digital tools

Increased impact : more time devoted to the social mission rather than technical tasks

The objective is not just to “have a website” but to sustainably transform your operational efficiency and your impact.

Yes, we document our work while respecting the confidentiality of our clients. During the free initial audit, we share relevant case studies according to your sector of activity:

• Environmental and ecological associations
  
• Popular education and training structures
  
• International and local solidarity NGOs
  
• Cultural and artistic associations
  Foundations and endowment funds

We can also connect you with client associations who agree to share their experience and the results obtained. Our portfolio is constantly evolving and reflects the diversity of the non-profit sector.

We define success indicators together from the start of the project, adapted to your specific objectives:

• Tool adoption : usage rate by the team and beneficiaries
  
• Time saved : hours gained on automated tasks
  
• Number of automated processes : workflows implemented
  
• Autonomy achieved : number of modifications you make without calling on us
  Satisfaction : feedback from end users and the team

Three months after the end of the project, we systematically offer a free review meeting to evaluate these indicators, celebrate successes and identify possible adjustments or additional training.